Vertical Communications TeleVantage 7.5 manual Greetings folder, Greetings and personal status

Greetings and personal status

Your greeting settings may be overridden if you apply a personal status with different greeting preferences, or if you change your active settings directly. However, neither of these actions changes the settings in the Greetings folder. For more information about personal status and the active settings, see Chapter 9.

The Greetings folder

The Greetings folder lets you view and manage your greetings. To open the Greetings folder, click Configuration in the navigation bar, then click Greetings in the Favorite Folders list.

The Greetings folder contains three sections:

QThe Greetings list. Your existing greetings appear here.

QThe Notes Pane. This pane displays the contents of the greeting. To hide or show the Notes Pane, choose View > Notes Pane.

QThe audio controls. Use these controls to record a new greeting, import a greeting from disk, or rerecord a selected greeting. See “Using the audio controls” on page 8-26.

The active greeting

The active greeting is the greeting that TeleVantage plays by default when callers reach your voicemail. Only one greeting at a time can be the active greeting.

Note: Callers can hear a greeting other than your active greeting if you specify another greeting in a personal status, call rule, or routing list. See “Greeting hierarchy” on page 13-20.

The active greeting appears in bold text and is marked by . To designate a greeting as the active greeting, select it and choose Actions > Set as Default and Active. This command also makes the greeting the personal status default greeting (see the next section).

To make the greeting your active greeting without making it the personal status default greeting, double-click the greeting to edit it and check Active greeting for this extension.

CHAPTER 13. MANAGING VOICE MESSAGES IN VIEWPOINT 13-19