Vertical Communications TeleVantage 7.5 manual Understanding name and number on Caller ID, 16-11

reverts it to being identified as from that contact.

To create a new contact directly from this dialog box, click . (See “Entering a new

contact” on page 16-4 for instructions.) When you finish creating the contact, you return to this dialog box with the new contact added to the list.

4.If the call came from a phone number that is new for this contact, you can add the new number to the contact’s phone number list now. You can then dial it later from ViewPoint. Check Save <phone number> as the following phone number, and then select the phone number category on the dropdown list.

5.If you are associating an active call in the Call Monitor folder, you can create a voice title for the contact based on the recording of the caller’s name that was made by the caller. To create a voice title in this way, check Use this voice title. You can test the recorded name by clicking the button to the right of the field.

Note: This field is available only if there is a recorded name available to capture.

6.If you want only to label the individual call or voice message with the contact’s name, uncheck Use caller identification for this contact.

If you want TeleVantage to associate all subsequent calls from that phone with the contact, check Use caller identification for this contact and select one of the following:

Q Number. TeleVantage uses the phone number to recognize subsequent calls.

Q Name. TeleVantage uses the Caller ID text to recognize subsequent calls.

Q Callback. TeleVantage uses the callback number entered by the caller. This option is only available if the caller entered a callback number.

See the next section for more information.

7.Click OK.

You cannot associate a phone number or Caller ID text with a public contact unless you have permissions to edit public contacts. You can, however, label an individual call as being from a public contact.

Understanding name and number on Caller ID

When you receive a call, TeleVantage receives two pieces of information about where the call originated: the phone number and the Caller ID name. You can associate either of these items with a contact.

Depending on where the call originated, one item may work better than the other, as the following examples illustrate:

QIf the call is from a home phone (for example, ANTANDER,LOU - 6178380405). In this case, where both the number and name are unique, either could be used for association.

QIf the call is from a company with many phone lines (for example, Vertical - 6175641121). In this case the phone number may change with every call, because the

CHAPTER 16. MANAGING CONTACTS AND WORKGROUPS 16-11