Vertical Communications TeleVantage 7.5 Agents Pane Information, Availability, Distribution Order

The Agents pane displays the information shown in the following table. Some columns may be hidden by default. To show them, choose View > Current View > Show Columns.

Agents Pane Information

Icon showing the agent’s phone as on-hook or off-hook.

Availability

	Icon for the agent’s current personal status.
Personal Status icon
	The order in which agents are scheduled to
	receive calls. The order is dependent on the
Distribution Order	queue’s distribution algorithm. The agent who
	will receive the next call is the agent with the
	lowest number among currently Ready
	agents.
	This column may be disabled. See “Enabling
	and disabling the Distribution Order column”
	on page C-15.
Name	Agent’s name.

C-4 USING TELEVANTAGE