Vertical Communications TeleVantage 7.5 manual Using an external station

Imitating a station at a remote number

When you work from a remote number, you can have TeleVantage imitate a station on calls routed to you, so you can use the ViewPoint Call Monitor and other station features. Once you do so, your remote phone behaves like an external station, allowing you to use the ViewPoint Call Monitor and all other ViewPoint features in conjunction with it. However, unlike an external station, with an imitated station you cannot use hands-free answering settings, and your IP phone's message waiting light will not work.

To imitate a station on calls routed to your remote phone

1.Turn on call forwarding or include the remote phone in your routing list. See Chapter 15, “Call Forwarding and Routing Lists.”

2.Choose Tools > Options to open the Options dialog box, and click the Phone tab. Check Imitate a station when routing my incoming calls to external numbers.

With this setup, whenever TeleVantage routes a call to your remote number(s), the call appears in the Call Monitor and gives you full ViewPoint control.

Note: When using this setting, TeleVantage uses your station’s call screening options as specified in Tools > Options on the Phone \ Call Announcing tab. Any call screening options you specified for call forwarding or your routing list are ignored.

Using an external station___________________________________

If your system administrator has defined your IP phone, home phone, cell phone, or other remote phone as an external station, TeleVantage treats it as if were an internal station. Whenever the system would ring the internal station, it rings the external station instead. For example:

QCalls to your extension ring your external station automatically. You do not need to forward your calls to the remote phone.

QRingback for TeleVantage calls you leave on hold or parked rings your external station.

QAll station features work with the external station. For example, when you’re on a TeleVantage call, TeleVantage call waiting beeps at your external station. You can also use hands-free mode at the external station.

QViewPoint is fully integrated with the external station, including complete call control capability.

Note: Custom ring patterns do not work with external stations. See “Changing ring patterns” on page 18-11.

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