Vertical Communications TeleVantage 7.5 manual Voicemail/Account menu, Logging on

	Quick call commands
*53	Go on break. You become unavailable and the call
	center queues stop sending you calls, but your workday
	is still ongoing for statistical purposes. This command
	changes your personal status to On Break.
	While you are on break, non-queue calls continue to
	ring your phone.
*54	End wrap-up. This command terminates the wrap-up
	time that follows a queue call. During wrap-up time the
	queue does not send you calls. Ending wrap-up makes
	you available to receive queue calls again.
*55	Hear real-time call center statistics for a queue. To use
	*55, you must have been given permission to do so by
	your TeleVantage system administrator.
*56	Sign in or out of a queue. When signed out of a queue,
	you do not receive calls from that queue even when you

are available. To use *56, you must have been given permission to do so by your TeleVantage system administrator.

Voicemail/Account menu __________________________________

The Voicemail/Account menu lets you listen to your voicemail, send messages to other users' voicemail, and change your TeleVantage account settings. You need to log on to access this menu.

Logging on

To log on to the Voicemail/Account menu, pick up your phone and enter # <your extension> #

<your password> #

When logging on from your own TeleVantage phone, you can skip the extension. Enter # # <your password> #.

If your voice mailbox is almost full when you log on, TeleVantage prompts you to empty your Deleted folder. Messages in the Deleted folder count against your total space for voice files. For more information, see “Managing your voicemail quota” on page 13-9.

Logging on from a remote location

Depending on how your system is set up, you can log on from a remote phone by calling in and pressing # at the auto attendant or 9 at a voicemail greeting. The auto attendant logon key may be different in your system. Check with your system administrator for instructions on remote logon.

A-6 USING TELEVANTAGE