CHAPTER 6. USING T ELEVANTAGE WITH A REMOTE PHONE 6-7

Notes
QUsing ViewPoint, you can password-protect your forwarded calls so that you
must enter your TeleVantage password to be connected to the cal l. Th is
ensures that only you receive your forwarded calls. See “Forwarding calls in
ViewPoint” on page 15-3.
QTeleVantage call waiting and hands-free answering are not avai labl e at
non-station remote phones unless you are imitating a station ( see “I mitating a
station at a remote number” on page 6-10).
Placing calls through TeleVantage from a remote p hone
If you have permission, you can place outbound calls through TeleVantage after
logging on. These calls are billed to TeleVantage, give you access to the call-handling
telephone commands, and are logged in your Call Log.
To place a call through TeleVantage fro m a remote phone
1. Call your office and log on (see “Logging on to TeleVantage from a remote
number” on page 6-6).
2. Press #.
3. Dial the call (including access code).
Notes
Qlogging on and pressing # gives you an internal dial tone, the same as when you
pick up your desk phone. From an internal dial tone you can dial TeleVantage
extensions, and use the telephone commands b eginning with * (see “Quick call
commands” on page A-3).
QWhen placing calls through TeleVantage, press **3 to end each call instead of
hanging up the phone. If you hang up, you must call your office and log on again
if you want to place more outgoing calls through TeleVantage. Pressi n g **3
eliminates the need to call your office again, beca use you remain connected to
TeleVantage.
If your remote phone is “stuck” on a TeleVantage session
If you are trying to make a non-TeleVantage call from your remote phone, and you
find your call treated as if it were an internal TeleVantage call (for example, you reach
a user at your office), the likely cause is that you did not log out from a TeleVantage
session immediately beforehand. When you simply hang up to end a session logout
does occurs automatically, but not until the phone company drops the call, which can
take up to 20 seconds. To place a call immediately after a TeleVantage session, end
the session by dialing *96. This logs you out from your TeleVantage session and
returns you to your telephone company’s dial tone, from which you can dial your call.
Alternatively, you can hang up and wait fo r a short period before trying your call
again, to give the phone company time to drop the connection.