Vertical Communications TeleVantage 7.5 Placing calls through TeleVantage from a remote phone

Notes

QUsing ViewPoint, you can password-protect your forwarded calls so that you must enter your TeleVantage password to be connected to the call. This ensures that only you receive your forwarded calls. See “Forwarding calls in ViewPoint” on page 15-3.

QTeleVantage call waiting and hands-free answering are not available at non-station remote phones unless you are imitating a station (see “Imitating a station at a remote number” on page 6-10).

Placing calls through TeleVantage from a remote phone

If you have permission, you can place outbound calls through TeleVantage after logging on. These calls are billed to TeleVantage, give you access to the call-handling telephone commands, and are logged in your Call Log.

To place a call through TeleVantage from a remote phone

1.Call your office and log on (see “Logging on to TeleVantage from a remote number” on page 6-6).

2.Press #.

3.Dial the call (including access code).

Notes

Qlogging on and pressing # gives you an internal dial tone, the same as when you pick up your desk phone. From an internal dial tone you can dial TeleVantage extensions, and use the telephone commands beginning with * (see “Quick call commands” on page A-3).

QWhen placing calls through TeleVantage, press **3 to end each call instead of hanging up the phone. If you hang up, you must call your office and log on again if you want to place more outgoing calls through TeleVantage. Pressing **3 eliminates the need to call your office again, because you remain connected to TeleVantage.

If your remote phone is “stuck” on a TeleVantage session

If you are trying to make a non-TeleVantage call from your remote phone, and you find your call treated as if it were an internal TeleVantage call (for example, you reach a user at your office), the likely cause is that you did not log out from a TeleVantage session immediately beforehand. When you simply hang up to end a session logout does occurs automatically, but not until the phone company drops the call, which can take up to 20 seconds. To place a call immediately after a TeleVantage session, end the session by dialing *96. This logs you out from your TeleVantage session and returns you to your telephone company’s dial tone, from which you can dial your call. Alternatively, you can hang up and wait for a short period before trying your call again, to give the phone company time to drop the connection.

CHAPTER 6. USING TELEVANTAGE WITH A REMOTE PHONE 6-7