Vertical Communications TeleVantage 7.5 Use to search based on wildcard characters, Like Nancy

Models: TeleVantage 7.5

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Tab

Field

Description

 

 

 

 

 

 

 

 

 

 

 

Like

Use to search based on wildcard characters

 

 

 

that represent one or more other characters.

 

 

 

Use a question mark (?) to represent a single

 

 

 

alphanumeric character. For example, to

 

 

 

search for recordings of calls from the 617 area

 

 

 

code and 555 exchange, add the criteria,

 

 

 

“Number Like 617555????”.

 

 

 

Use an asterisk (*) to represent one or more

 

 

 

alphanumeric characters. For example, to

 

 

 

search for recordings of calls from anyone with

 

 

 

a first name of Nancy, add the criteria “From

 

 

 

Like Nancy*.”

 

 

 

You can combine wildcard characters in a

 

 

 

single search criteria. For example, to search

 

 

 

for recordings from calls from an area code that

 

 

 

begins with 8 and has the 555 exchange, add

 

 

 

the criteria “Number Like “8??555*”.

 

 

 

Note that if you want to search for the actual

 

 

 

character * or ?, use the Equals or Does not

 

 

 

equal condition.

 

 

 

 

 

 

Contains

Use to search based on a portion of a field. For

 

 

 

example, to search for recordings of calls

 

 

 

where 555 appears anywhere in the number,

 

 

 

add the criteria “Number Contains 555”.

 

 

 

 

Value

Field contents for which to search. Note that when searching

 

on the contents of a time-based field (Call Duration, Hold

 

Time, and so forth), the value is always entered in minutes.

 

 

 

 

APPENDIX E. USING THE TELEVANTAGE ARCHIVED RECORDING BROWSER

E-7

Page 337
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Vertical Communications TeleVantage 7.5 Use to search based on wildcard characters, Number Like 617555????, Like Nancy