Vertical Communications TeleVantage 7.5 Commands while you’re on a call, Putting a call on hold

Commands while you’re on a call ___________________________

Once you are on an active call, you can perform actions on that call, including the following:

QPutting a call on hold

QTransferring a call

QRecording a call

QPlaying recorded audio into a call

QAssociating a call with a contact

QParking a call

QUnparking a call

QSending a call to voicemail

QMuting a call

QPlaying a caller's name

QDisconnecting a call while staying on the phone

QEntering an account code for a call

QViewing a call’s history

QAdding notes to a call

Instructions for each of these commands appear in the following sections.

You can also include the call as part of a conference call. See “Creating conference calls” on page 12-12.

Important: To perform a Call Monitor command on a call, you must select the call in the My Phone tab. The commands are unavailable from other tabs. See “Call Monitor folder tabs” on page 11-3.

Putting a call on hold

To put a call on hold, select the call, and then choose Actions > Hold. Alternatively, double-click the call or select the call and press Enter.

To retrieve the call from hold, select the call and either choose Actions > Take Call, double-click the call, or press Enter.

You can put as many calls on hold at one time as you want. The Duration column in the Call Monitor folder shows how long each call has been waiting on hold.

CHAPTER 11. RECEIVING AND HANDLING CALLS IN VIEWPOINT 11-9