Vertical Communications TeleVantage 7.5 manual Reporting Problems, Using the Problem Report Wizard

APPENDIX I

REPORTING PROBLEMS

Using the Problem Report Wizard___________________________

If you experience a problem with one of the TeleVantage workstation applications—ViewPoint, the Administrator, the Call Center Reporter, the Contact Manager Assistant, or the TAPI Service Provider—report the problem to your TeleVantage system administrator by using the Problem Report Wizard. The Problem Report Wizard is a tool that collects appropriate log files and prompts you for information that can help solve the problem.

The Problem Report Wizard creates a problem report package as a .ZIP file in the location of your choice. You can then send the .ZIP file to your system administrator.

To prevent .ZIP files from being overwritten, the Wizard gives each problem report package a unique name based on your company name and a unique sequence number, as shown in the following example.

The Wizard increments the sequence number in the file name each time it creates a new problem report package.