Vertical Communications TeleVantage 7.5 manual Routing Lists folder, Standard routing list

Caller options while following a routing list

When a routing list moves to the next action, TeleVantage can alert the caller and offer the following choices:

QPress 1 or stay on the line to try the next number.

QPress 2 to leave a voice message.

QPress 3 to return to the auto attendant.

QPress 0 to transfer to the Operator. If you have defined a personal Operator, the call is transferred to that extension. If you have not defined a personal Operator, the call is transferred to your office’s Operator extension.

You can specify whether TeleVantage offers these choices for each action in the routing list. See “Creating a new routing list” on page 15-10.

Mobile phone issues with routing lists

Calls to a mobile phone are picked up by the mobile phone company first and then passed to the individual phone. When TeleVantage detects this first pickup, it stops proceeding down the routing list, whether or not you actually answer the mobile phone. For this reason, when you put a mobile phone in your routing list, always check Prompt recipient to accept or decline call. TeleVantage then relies on user input to signal a connection and will proceed down the routing list unless you explicitly accept the call.

The Routing Lists folder

The Routing Lists folder lets you view and manage your routing lists.

The Standard routing list

The Standard routing list is the default routing list that is built into TeleVantage. It consists of one action: trying you at your Where I Am location. (See “Call forwarding and Where I Am” on page 15-2.) If you are busy or do not answer, the routing list sends the caller to voicemail.

15-8 USING TELEVANTAGE