The Personal Status button in the status bar

The status bar contains a button that shows your current personal status. Click that button to select a different personal status.

Using predefined personal statuses _________________________

Five predefined personal statuses are available to all users. Three additional predefined personal statuses are available only to call center agents.

You can also create custom personal statuses for your own use, for example, Working From Home, At ViewPoint XYZ, and so forth. See “Creating a custom personal status” on page 9-6.

Predefined personal statuses (for all users)

The following table lists the predefined personal statuses that are available to all users.

Icon

Status

Description

 

 

 

 

 

 

 

Available

Lets people know that you are available to

 

 

take calls. All calls ring your phone. You can

 

 

turn call forwarding on if you want to take

 

 

calls at a different location, for example, if you

 

 

are working from home.

Call center agents can use this status to make themselves available. For more call center agent personal statuses, see the next table.

Do Not Disturb Lets people know that you are not taking calls. No calls ring your phone. You can record a greeting that tells callers you will get back to them later, and you can send your calls directly to voicemail.

Note: You can create a call rule that overrides the Do Not Disturb personal status by allowing calls from specific people to ring your phone. For more information, see Chapter 17.

CHAPTER 9. USING PERSONAL STATUSES

9-3

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Vertical Communications TeleVantage 7.5 manual Using predefined personal statuses, Personal Status button in the status bar