Vertical Communications TeleVantage 7.5 manual Greeting hierarchy, Recording a new greeting

The personal status default greeting

The personal status default greeting is the greeting that is used whenever you select a personal status whose Greeting property is set to Default. For more information, see “Personal status defaults” on page 9-12.

The personal status default greeting is marked by . To make a greeting the greeting that you want to be your personal status default, select the greeting and choose Actions > Set as Default and Active. This command also makes the greeting the active greeting.

To make the greeting your personal status default greeting without making it the active greeting, double-click the greeting to edit it and check Default personal status greeting.

Note: When you make a greeting active using the telephone commands, it also becomes the personal status default greeting.

Greeting hierarchy

A routing list, a call rule, your current personal status, and your active greeting can all specify a different greeting to play when the caller reaches the final action of your routing list (usually the final action is your voicemail). In cases of conflict, TeleVantage uses the following rules:

QIf the routing list being followed specifies a greeting, that greeting plays, overriding all other settings.

QIf the routing list does not specify a greeting, then TeleVantage uses the standard hierarchy for active settings. See “Active settings hierarchy” on page 9-12.

Recording a new greeting

1.Choose File > New > Greeting. The Greeting dialog box opens.

2.Enter a Name for the greeting.

3.In the Contents field, enter a description of the greeting. This description can be the text of the statements used in the greeting.

4.Record the greeting by using the audio controls. See “Using the audio controls” on page 8-26.

5.Click OK.

To rerecord or edit an existing greeting, double-click the greeting in the Greetings folder and edit the greeting by using the audio controls.

E-mailing a greeting

You can e-mail a greeting as a .WAV file attachment.

1.Select the greeting that you want to e-mail.

2.Choose File > Send To Mail Recipient. Your e-mail application’s Send dialog box opens with the greeting attached.

3.Address and send the e-mail as you normally would.

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