Vertical Communications TeleVantage 7.5 manual Quick-dialing from ViewPoint folders, Extensions

Quick-dialing from ViewPoint folders

In certain ViewPoint folders you can quickly place calls by either right-clicking an item or selecting it and using the Actions menu. You can choose the following commands:

QSpeed Dial. Immediately places a call to the default number of the selected item. For a user, it is his or her extension. For a contact, it is the contact’s default phone number.

QPlace Call. Opens a sub-menu that lets you choose from all the available numbers for the selected item (for example, all of a contact’s numbers). You can also choose Other to open the Place Call To dialog box with that item selected (see “Using the Place Call To dialog box” on page 12-3).

You can quick-dial the following types of call from ViewPoint folders:

To quick-dial...	Use this folder	Notes
A user or other	Extensions
extension	(or Extensions list in the
	Call Monitor’s
	Phonebook pane)
A caller (call back)	Call Log	Places a call to the Caller ID
		or callback number of the
		call.
A voice message (call	Voice Messages	Places a call to the Caller ID
back)	(Inbox or other folders)	or callback number of the
		voice message.
A contact	Contacts
	(or Contacts list in the
	Call Monitor's
	Phonebook pane)
A workgroup	Workgroups	Calls all users in the
	(or Extensions with a	workgroup simultaneously.
	workgroup selected)	The first user to answer
		receives the call.

Speed-dialing by double-clicking

In the Extensions list, double-clicking an extension speed-dials that extension.

In the Contacts folder, double-clicking a contact may speed-dial the contact’s default number, depending on how you have configured your Contacts folder (see “Defining double-click behavior in the Contacts folder” on page 18-22).

12-6 USING TELEVANTAGE