Vertical Communications TeleVantage 7.5 manual Importing and exporting TeleVantage items

Importing and exporting voice files

To import or export a voice file, use the buttons on the recording control:

Import You can import a voice file in .WAV or .VOX format to use for any ViewPoint recording (greetings, voice titles, and so on).

TeleVantage can import .WAV files with a frequency of 8Khz, 11.025 Khz, 22.05 Khz, or 44.1 Khz. You can also import an 8 kHz PCM .VOX file (MULaw format for North America and Japan, ALaw format for other countries).

Export You can export any of your ViewPoint recordings, including voice messages and recorded conversations, to a .WAV file on your hard disk.

Importing and exporting TeleVantage items___________________

You can import contacts into TeleVantage from a .CSV (comma-separated value) file, and you can export contacts to a .CSV file. You can also export extensions and the Call Log to .CSV files. Click File > Import and Export to open the Import and Export Wizard.

Importing and exporting contacts

You can import contacts into TeleVantage:

QFrom a .CSV file generated from TeleVantage

QFrom a .CSV file generated from another contact manager such as Microsoft Outlook

You can export contacts from TeleVantage to a .CSV file that you can import into another TeleVantage ViewPoint, Outlook, GoldMine, FrontOffice 2000, Act!, or other contact management software.

CHAPTER 8. USING TELEVANTAGE VIEWPOINT 8-27