Vertical Communications TeleVantage 7.5 Extensions folder tabs, Extensions folder columns, Name

Extensions folder tabs

The Extensions folder contains tabs that display related groups of extensions. Click each tab to view its contents.

QAll tab. This tab displays all TeleVantage extensions. Your system may be configured to not show this tab.

QWorkgroup tabs. The Extensions folder contains a tab for each public workgroup of which you are a member, and a tab for each personal workgroup that you created and decided to show as a tab. Click a workgroup tab to see the extensions within that workgroup. See “Using workgroups” on page 16-14.

QQueue tabs. If you are an agent in call center queues, the Extensions folder contains a tab for each queue. Click the tab to see the agents who are members of that queue.

Extensions folder columns

The following table shows the columns that are available in the Extensions folder. To show or hide columns, see “Showing and hiding columns” on page 18-22.

Column	Description
	Type of extension or user phone state. The
	extension types are:
	User whose phone is on hook
	User whose phone is off hook
	Call center agent in wrap-up state
	Auto attendant
	Call center queue
	Workgroup
	IVR Plug-in
	IP Gateway user (phone status not available)
	Icon for the user’s current personal status.
Name	Extension’s name.
Ext	Extension.

CHAPTER 10. USING THE EXTENSIONS LIST 10-3