Tab

Field

Description

 

 

 

 

 

 

 

 

Received

To limit your search to a specific time period, select this

 

 

checkbox, and then select a time period from the drop-down

 

 

list (for example, “Yesterday” or “Last 3 months”.) If you select

 

 

“Specific date”, enter the date in the text box using the format

 

 

provided, or click

to select a date from a calendar.

 

 

 

 

Length

To search for recordings of a specific length, select this

 

 

checkbox. Select an option from the drop-down list, and then

 

 

enter the number of minutes in the text box (for example,

 

 

“Within 30 sec.of 5 minutes”.)

 

 

Note: To enter seconds, use the hh:ss format or decimal

 

 

places. For example, to indicate 1 minute 30 seconds, enter

 

 

either “1:30” or “1.5”.

 

 

 

 

 

Flagged for follow up

To search for recordings that were previously flagged for follow

 

 

up, select this checkbox.

 

 

 

 

Call Notes

To search for recordings that contain a specific text string in

 

 

the Call Notes field, select the checkbox, and then enter the

 

 

string in the text box.

 

 

 

 

 

Archive Notes

To search for recordings that contain a specific text string in

 

 

the Archive Notes field, select this checkbox, and then enter

 

 

the string in the text box.

 

 

 

Advanced

Show me recordings

Lists one or more criteria that you specify on the Advanced

 

that match these

tab. To remove an entry from the criteria list, select it and then

 

criteria

click Remove.

 

 

 

 

 

Define more criteria

To add an entry to the criteria list, select a Field and Condition

 

 

from the drop-down lists, and then select a Value from the

 

 

drop-down list or enter it in the text box (for example, “Account

 

 

Code Equals 1074”.)

 

 

 

To search for recordings that match one of several values in a

 

 

single field, select the condition Or. When you use Or, you

 

 

must specify the complete field contents that you are

 

 

searching for, as in:

 

 

 

“From Or Nancy Jones OR Pete Smith OR Irene Orleans”.

 

 

 

 

Field

Field on which the search criteria is based. For a description of

 

 

each field, see “Using the Call Log view” in Chapter 12 in

 

 

Administering TeleVantage.

 

 

 

 

Condition

Select any of the following conditions.

 

 

 

 

 

 

 

 

APPENDIX E. USING THE TELEVANTAGE ARCHIVED RECORDING BROWSER

E-5

Page 335
Image 335
Vertical Communications TeleVantage 7.5 manual To limit your search to a specific time period, select this, Either 130 or