Vertical Communications TeleVantage 7.5 Final action Description, Hang up Call is disconnected

You can select one of your greetings or System menu to try the next location, which offers the caller options (see “Caller options while following a routing list” on page 15-8). You can also click to create a new greeting.

For example, a message might say, “The system will now try my home number to try to find me. If you would rather transfer to the Operator, press 0.”

7.Click OK to add this action to your routing list. The Routing List Action dialog box closes, and the new action appears under Actions in the Routing List dialog box.

Repeat steps 3-7 to create additional actions for the routing list.

8.When you have finished creating the routing list’s actions, move down in the Routing List dialog box to specify the routing list’s final action. Final actions are performed on calls that are still unanswered after trying all the actions.

Note: To specify different final actions for busy and no-answer states, see the next section, “Handling busy station calls differently than calls not answered.”

To specify a final action, make the following choices:

QPlay Greeting. Check to play a greeting before the final action, then choose the greeting from the dropdown list. For information about the System hold greeting, see the Pause and repeat final action in the following list.

Important:Under most circumstances you should select this check box and select Active as the greeting. For information, see “Using greetings with routing list final actions” on page 15-15.

QAction. Select the final action from the dropdown list. The following table describes the possible final actions.

Final action Description

Take a message. The call is sent to your voicemail.

Hang up. The call is disconnected.

Prompt to hang up. Internal callers are disconnected. External callers are prompted to choose to end the call or to stay on the line for more options. Callers who want more options are transferred back to your company’s auto attendant.

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