Vertical Communications Official Guide to TeleVantage Phone System Customization

Note: With “For all incoming calls” selected, a half-selection mark indicates that the option is selected in another category.

4.Select any of the following options:

Q Display the Call Monitor. Brings ViewPoint to the front of your desktop with the Call Monitor showing when a call arrives. If you are actively working in another folder, ViewPoint opens the Call Monitor folder.

Q Play the caller’s name over the speakers. Announces the caller's name over your computer speakers if the recording is available. TeleVantage users and identified contacts are announced if they have voice titles already recorded. Unidentified callers are announced only if you have call announcing turned on with the prompt to say their names.

Q Flash the title bar. Flashes ViewPoint’s title bar.

Q Flash the Call Monitor tab. Flashes the Call Monitor tab that contains the incoming call. This can be useful if you work with multiple Call Monitor tabs, for example, if you are an agent in a call center.

5.Click OK.

You can also customize the pattern in which your phone rings for internal and external incoming calls. See “Changing ring patterns” on page 18-11 for more information.

Customizing ISDN outbound Caller ID _______________________

You can determine the type of Caller ID that accompanies your outbound calls on ISDN trunks.

Note: On trunk types other than ISDN, your outbound Caller ID is always set by the telephone company.

1.Choose Tools > Options. The Options dialog box opens.

2.Click the Personal tab.

3.From the ISDN outbound Caller ID dropdown list, select one of the following options for your Caller ID number:

Q System default. Your outbound Caller ID number is whatever your system administrator has set for the TeleVantage system as a whole. The current setting is displayed in parentheses.

Q Custom. Your outbound Caller ID number is whatever your system administrator has specified as your custom number. The current number is displayed in parentheses. Talk to your system administrator to request a different custom number.

Note: If you specify a custom number, people who use the telephone company’s *69 service to call you back will dial the custom number.

QBlocked. Caller ID number appears blank on your outbound calls. Note that the system still sends Caller ID information even though it is blocked: this is a

CHAPTER 18. CUSTOMIZING VIEWPOINT 18-17