Vertical Communications TeleVantage 7.5 manual Answering and Handling Calls on the Phone

Chapter 4. Answering and Handling Calls on the Phone	4-1
About answering and handling calls on the phone	4-2
Using the Flash button on your phone	4-2
Answering TeleVantage calls	4-2
Call announcing	4-2
Call waiting	4-3
Answering a call at another ringing phone	4-4
Using hands-free answering	4-4
Receiving internal intercom calls with voice-first answering	4-5
Handling calls with the phone	4-6
Putting a call on hold	4-7
Transferring a call	4-8
Sending a call to voicemail	4-9
Recording a call	4-9
Creating a conference call	4-10
Parking a call	4-10
Unparking a call	4-11
Putting a call on silent hold	4-11
Sending a Flash command to Centrex or another PBX	4-11
Getting an internal dial tone	4-11
Entering an account code for a call	4-11
Using digital feature phones	4-11
Using line appearances	4-12
Using custom-mapped TeleVantage commands	4-13

Chapter 5. Managing Voicemail and Your Account With the Phone . 5-1

About managing your account on the phone	5-2
Logging on to your account	5-2
About voicemail	5-2
Voicemail from the caller’s point of view	5-2
Knowing when you have new voice messages	5-3
If voice messages disappear from your folders	5-3
Customizing voice message playback order	5-3
Listening to and managing your voicemail	5-4
Voice message telephone commands	5-4
Deleting and undeleting messages	5-5
Replying to a voice message	5-5
Forwarding a voice message	5-5
Calling back a voice message	5-6
Sending a message directly to a user’s voicemail	5-6
Managing your greetings using the phone	5-7

USING TELEVANTAGE