Vertical Communications TeleVantage 7.5 manual Call Details columns, End Time, Answered Time

Note: The Call Details dialog box shows current information about the parties in the call, while the Call Log folder shows the information as it was at the time of the call. Therefore the two can sometimes be different, for example, if the call was from a contact and you changed the contact’s name since the time of the call.

Call Details columns

The Call Details dialog box contains following columns.

Column	Description
	Indicates the incoming and outgoing components
	of the call, respectively.
Name	Name of the parties in the call. On incoming calls,
	“Unknown” appears unless the user identified the
	caller as a contact. On outgoing calls, the user’s
	name appears.
Start Time	Date and time that each party began participating
	in the call.
End Time	Date and time that each party left the call.
Answered Time	Date and time that the call was answered.
Answered By	Name of the users for whom this was an incoming
	call. Useful for analyzing data for ACD workgroups.
Account Code	Account code associated with the call, if any. See
	“Entering an account code for a call” on page 4-11.
Number	On incoming lines, Caller ID name and number, if
	available. On outgoing lines, the number dialed. On
	a call to or from another TeleVantage user, this field
	contains <NA>.
Number Type	The type of number displayed in the Number
	column. Types are:
	Phone
	External phone number
	Internet
	Internet or IP network address
	Extension
	Internal extension
	Custom
	Centrex extension
Access Code	On outgoing calls and incoming calls over an IP
	gateway, the access code of the dialing service
	used to place the call.

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