Vertical Communications TeleVantage 7.5 Associating a call or Caller ID number with a contact

To guarantee that TeleVantage recognizes contacts, regardless of the phone number from which they are calling, use a contact PIN. See “Using contact PINs for guaranteed recognition” on page 16-12 for more information.

Adding phone numbers for contact recognition

You can add a phone number to a contact’s Incoming Caller ID list by doing one of the following:

QAdd a new phone number for the contact in the General tab and check Use phone number as caller identification for this contact. See “Entering a new contact” on page 16-4 for more information.

QAssociate the phone number from a call or voice message with the contact. See “Associating a call or Caller ID number with a contact” on page 16-9 for more information.

Deleting a number from the Incoming Caller ID list

If TeleVantage wrongly identifies a contact as the caller, it is likely that the Incoming Caller ID list for that contact includes an incorrect phone number. You can prevent further misidentification by deleting the phone number from the list.

1.Double-click the contact from whom you want to delete a phone number. The Contact dialog box opens.

2.Click the Caller Identification tab.

3.In the Incoming Caller ID list, select the incorrect phone number.

4.Click Delete and then click OK.

Associating a call or Caller ID number with a contact

If TeleVantage shows a caller’s name as “Unknown,” but you know who the caller is, you can associate the call with one of your contacts. Doing this replaces “Unknown” with the contact’s name.

You can also associate the Caller ID number or the name from the call with a contact. Doing this adds the number to the contact’s Incoming Caller ID list. Future calls from that phone show that contact as the caller. In this way you can “teach” TeleVantage to recognize the people who call you.

CHAPTER 16. MANAGING CONTACTS AND WORKGROUPS 16-9