Vertical Communications TeleVantage 7.5 Number, Placed By, Recorded by, Queue, Result, Start Time

Column	Description
Notes	Any notes associated with the call.
Number	On incoming calls, Caller ID name and number if
	available. On outgoing calls, the number the user
	dialed. On a call to or from another TeleVantage
	user, this field contains <NA>.
Organization	Organization associated with the call, if any.
	Organizations are associated with outbound calls
	only, and represent the Organization to which the
	calling party belongs.
Placed By	Name of the person who placed the call. On
	incoming calls, “Unknown” appears unless
	TeleVantage identified the caller as a contact or
	user. On outgoing calls, the user’s name appears.
Recorded by	If checked, the call was automatically recorded by a
Queue	call center queue.
Recorded by	If checked, you recorded the call manually using
User	ViewPoint commands (see “Recording a call” on
	page 11-12).
Result	How the caller’s wait ended. The possible
	outcomes are:
	Abandoned. The caller hung up before the call was
	answered.
	Connected. The call was answered.
	To voicemail. The call was sent to voicemail.
	Blind Transfer. A blind transfer sent the caller to
	another party.
	Supervised Transfer. A supervised transfer sent the
	caller to another extension.
	Unknown. TeleVantage was unable to identify the
	outcome of the call.
	Login. You logged in to TeleVantage at a remote
	phone.
Start Time	Date and time that the call first arrived in the
	TeleVantage system.
Stop Time	Date and time that the call ended.

14-4 USING TELEVANTAGE