Vertical Communications TeleVantage 7.5 manual Associating Viewpoint with a remote number

Using ViewPoint remotely with a phone

How you use ViewPoint with a remote phone depends on whether your remote phone is defined as an external station.

QIf your phone is not an external station, see the next section.

QIf your phone is an external station , see “Using an external station” on page 6-10.

Associating Viewpoint with a remote number _________________

This section does not apply to you if you have an external station. See “Using an external station” on page 6-10.

By associating ViewPoint with your remote number, you can use ViewPoint commands that require a phone, for example, playing voice messages over the phone and making recordings. ViewPoint rings your remote phone to connect you to the chosen procedure. You can also place and receive calls using ViewPoint as follows:

QPlacing calls. Instead of dialing the call on your phone, use a ViewPoint command to place the call (see Chapter 12, “Placing Calls in ViewPoint” ). TeleVantage rings your phone to connect you to the call being placed. Because TeleVantage is placing the call, your office is charged for it. The call is logged in your Call Log.

QReceiving calls. You can use the Take Call command on any ringing call that you see in the Call Monitor.

Because your remote phone is not an external station, you must still forward your calls to it, though you can do that as part of the login process (see the procedure below). By default you cannot use ViewPoint call control on your calls and many station features do not work with the remote phone, such as call waiting, hands-free answering, and ringback for calls left on hold or parked. However, you can enable most of those features by imitating a station (see the next section).

To associate ViewPoint with a remote number

1.Start ViewPoint.

2.At the Vertical TeleVantage ViewPoint Logon dialog box, click Options to expand the dialog box.

3.Click Remote number, and enter the phone number of the remote phone at which you are working.

4.Click OK. The Select Your ViewPoint Phone dialog box opens.

5.Leave Use the phone at number <number> to place and answer calls using ViewPoint selected. Optionally, check Forward my calls to this number to forward your calls to your remote phone.

6.Click OK.

CHAPTER 6. USING TELEVANTAGE WITH A REMOTE PHONE 6-9