Vertical Communications TeleVantage 7.5 manual Distinguishing incoming calls to a shared station

Finding out who is currently logged in at a station

To find out who is currently logged in at a station, pick up the station and dial *0.

Note: You can also see who is currently logged in by looking at the status bar of the TeleVantage ViewPoint. See “The status bar” on page 8-12.

Distinguishing incoming calls to a shared station______________

When you share a station with another user and the phone rings, you may want to know which user the call is for. You can use the following methods to distinguish incoming calls to a station.

The “call for” announcing prompt

With “call for” announcing turned on, when you pick up the phone you hear a recorded message that says “Call for,” followed by the name of the user whom the call is for. You can then accept or decline the call using the standard call announcing commands (see “Answering a call using call announcing” on page 4-2).

Note that pressing 2 or 3 sends the call to the voice mailbox of the user it is for.

To turn on “call for” announcing

1.In TeleVantage ViewPoint, choose Tools > Options.

2.In the Options dialog box, click the Call Announcing tab.

3.Check Announce who the call is for.

4.Click OK.

Distinct ring patterns

You and the user(s) who share your station can agree to set different ring patterns for your incoming calls. For instructions, see “Changing ring patterns” on page 18-11.

Shared stations and personal status_________________________

Your personal status affects incoming calls to your extension only. It does not affect calls to other users who share your station. For example, if you select the Do Not Disturb personal status, calls to your extension will not ring the phone, but the phone will still ring for calls to other users. This includes users who have forwarded their calls to your extension.

CHAPTER 7. SHARING STATIONS 7-3