Vertical Communications TeleVantage 7.5 manual About TeleVantage, Accessing TeleVantage

About TeleVantage________________________________________

Vertical’s award-winning TeleVantage phone system integrates your telephone and computer to make your telephone a much more powerful tool. You can manage your calls and voicemail by using either your telephone or the TeleVantage ViewPoint program, which runs on your computer. TeleVantage dramatically expands the ways in which you can place and receive phone calls.

This manual describes how to use the TeleVantage telephone commands and ViewPoint application. Most ViewPoint instructions also apply to using ViewPoint Web Access.

For instructions on installing TeleVantage ViewPoint, see Installing TeleVantage. For instructions on performing administrative TeleVantage functions, see Administering TeleVantage.

Accessing TeleVantage ____________________________________

You can access TeleVantage by:

QUsing the telephone

QUsing the TeleVantage ViewPoint application

QUsing TeleVantage ViewPoint Web Access

QUsing the TAPI Service Provider and the CMA (Contact Manager Assistant)

Using the telephone

TeleVantage provides a sophisticated system of voice-guided menus that enable you to access most TeleVantage features by using the telephone commands on your telephone keypad. You can press # at the dial tone, log on, and then follow the voice prompts to listen to your voicemail, forward your calls, record greetings, and so on. When you are on a call, you can press Flash to put the call on hold and then follow the prompts to transfer calls, set up conference calls, and perform other call-handling tasks.

For details about how to use the telephone commands, see Chapter 3 through Chapter 6. For a summary of the telephone commands, see Appendix A.

Using the Flash command

Flash is a command you select using your telephone. Most phones have a Flash button. If yours does not, you can do a Flash command by pressing and releasing the hook briefly.

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