Vertical Communications TeleVantage 7.5 manual Identifying contacts by name, 16-8

The benefits of having TeleVantage recognize contacts include:

QTheir names appear in the Call Monitor while the phone is ringing to let you know who is calling.

QTheir names are displayed on your Caller ID phone, if you have one.

QTheir names appear in the Call Log and Voicemail folders, so that you can easily see contacts in your phone record and quickly call them back.

QYou can hear your contact's name announced over your phone or PC speakers—without forcing your callers to say their name every time they call—by saving a recorded voice title with the contact.

QYou can use call rules to set up individualized call handling for them, such as playing a unique voicemail greeting or routing their calls according to a specific routing list (see Chapter 17).

QYou can exempt them from the Do Not Disturb personal status, so that their calls ring your phone when others are sent directly to voicemail.

One form of identification, Caller ID from the phone company, is available automatically for every call. The phone number and Caller ID name of the caller appear in the Number column of the Call Monitor, the Call Log, and the Voicemail folders.

Identifying contacts by name

Each contact has a list of associated phone numbers called the Incoming Caller ID list. When a call arrives from one of those phone numbers, TeleVantage identifies that contact.

The Incoming Caller ID list can include Caller ID names as well as phone numbers. See “Understanding name and number on Caller ID” on page 16-11 for pointers on which item is more useful for identifying a given contact.

To view a contact's Incoming Caller ID list, select the contact in the Contact’s folder, choose File > Open, and then click the Caller Identification tab.

16-8 USING TELEVANTAGE