Vertical Communications TeleVantage 7.5 manual Configuring an external station

Using ViewPoint with an external station

ViewPoint treats external stations just like regular internal stations. You can use ViewPoint commands that require a phone, place and answer calls, and handle calls in the Call Monitor using ViewPoint commands. There is no need to “imitate” a station (as described in “Imitating a station at a remote number” on page 6-10).

Note: If you want to use ViewPoint call control when answering incoming calls at any of your routing list's external numbers you still must turn on "imitate a station."

To use ViewPoint with an external station

1.Start ViewPoint.

2.At the Vertical TeleVantage ViewPoint Logon dialog box, click Options to expand the dialog box.

3.Click Station ID, and enter your external station ID. Your system administrator can tell you what it is.

4.Click OK.

Configuring an external station _____________________________

With the proper permission, you can use ViewPoint to change the configuration of your external station. For example, you can specify a different phone number or IP address, or change the type of remote phone you have from an IP phone to a regular phone number.

If your external station is a SIP phone, see the next section, “Configuring a SIP phone.”

To configure an external station

1.Choose Tools > Options. The Options dialog box opens.

2.Click the Phone \ Station Features tab.

3.Under Destination, select one of the following types of external station:

Q External Number. Choose for any external station with a phone number.

Q Generic H.323 Device. Choose for any H.323-based IP phone not listed, including Polycom IP phones.

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