Vertical Communications TeleVantage 7.5 manual Using the TeleVantage ViewPoint application

Using the TeleVantage ViewPoint application

TeleVantage ViewPoint gives you access to all of TeleVantage’s features in an easy-to-use Windows interface. With ViewPoint you can point and click to play voice messages, place and receive calls, manage multiple active calls, access contacts and users, and so on.

For details about how to use ViewPoint, see Chapter 8 through Chapter 18. For ViewPoint requirements, see Installing TeleVantage.

Using TeleVantage ViewPoint Web Access

If your TeleVantage system administrator has installed TeleVantage Web Services, you can access an HTML version of ViewPoint—called ViewPoint Web Access—by using your Web browser. ViewPoint Web Access lets you use TeleVantage from any remote location that has Internet access and from Macintosh and UNIX computers. Most features of TeleVantage ViewPoint are available in ViewPoint Web Access. You can listen to your voicemail, manage contacts, check your Call Log, customize your TeleVantage account, and so forth.

To use ViewPoint Web Access, ask your TeleVantage system administrator for the Web address to enter in your browser. In most cases, the instructions in this manual also apply to ViewPoint Web Access. You can also use ViewPoint Web Access’s context-sensitive online Help for specific instructions about a ViewPoint Web Access folder.

See “Using ViewPoint from any web browser” on page 8-2.

Using the TAPI Service Provider and the CMA

If you make extensive use of contact management applications or customer relationship management software such as Microsoft Outlook, GoldMine or GoldMine FrontOffice 2000, or Interact Commerce Corporation’s Act!, you can install the TAPI Service Provider and place TeleVantage calls to contacts from those applications. You do not need to have TeleVantage ViewPoint installed on your computer to use the TAPI Service Provider.

The TAPI Service Provider links your contact management applications to your TeleVantage phone, just as TeleVantage ViewPoint is linked to your phone. After the TAPI Service Provider is installed, you can use your contact manager application’s Place Call feature to call its contacts using your TeleVantage phone. Ask your TeleVantage system administrator to install the TeleVantage TAPI Service Provider, and then follow the instructions in your contact manager application for placing calls.

You can also install the TeleVantage CMA (Contact Manager Assistant) and receive screen-pops for calls that show the name, the Caller ID, and the time of day of the call.

You do not need to have TeleVantage ViewPoint installed on your computer to use the CMA.

Note: With Act!, you can receive screen-pops without installing the CMA.

For instructions on how to use the TAPI Service Provider and the Contact Manager Assistant, see their online Help.

CHAPTER 1. INTRODUCING TELEVANTAGE 1-3