Vertical Communications TeleVantage 7.5 manual Field. For example, to search for recordings, Than

Tab	Field	Description
		Equals, Does	Use to search based on the exact contents of a
		not equal	field. For example, to search for recordings of
			calls from Kevin McDonough, add the criteria
			“From Equals Kevin McDonough”.
			Note that when you use Equals and Does not
			equal, you cannot search based on part of the
			field’s contents—the criteria “From Equals
			Irene” would not return any matches.
			Equals is the only valid condition for some
			fields (Flagged for follow-up,Message Heard,
			Call Direction, Call Result, Left Message, and
			Recorded By.) For these fields, select one of
			the values offered in the drop-down list, for
			example, “Call Result Equals Left Message”.
		Greater than,	Use to search based on the numeric contents
		Less than	of a field. For example, to search for recordings
			of calls that were on hold for more than 10
			minutes, add the criteria “Hold Time Greater
			than 10”.
		Between	Use to search based on a range of values for a
			field. For example, to search for recordings of
			calls that lasted more than 10 but less than 20
			minutes, add the criteria “Call Duration
			Between 10 and 20”.
		Or	Use to search for recordings based on two or
			more values for a field. For example, to search
			for recordings of calls from several callers, add
			a criteria like “From Or Nancy Jones OR Pete
			Smith OR Irene Orleans”.

E-6 USING TELEVANTAGE