Vertical Communications TeleVantage 7.5 manual Tips for all remote phone use

Tips for all remote phone use ______________________________

The following sections apply to all remote phone use.

Using ** instead of Flash at a remote phone

When using the TeleVantage telephone commands with any remote phone, including external stations, you must press ** instead of Flash, for example, to put calls on hold or use call-handling commands such as transfer or conference.

If you’re using an external station and ** has no effect, check with your system administrator to make sure that TeleVantage “voice resources” are enabled for your external station.

Placing TeleVantage calls with an IP phone external station

If you have an IP phone defined as an external station, you place TeleVantage calls exactly as if you were using a desk phone in the office. There is no need to log in and press # to place calls, as with other external stations. When you pick up the IP phone you connect to TeleVantage internal dial tone, so you can dial extensions directly, use the telephone commands without logging in, and so on. As with a desk phone, use access codes (such as 9) to dial external calls.

Receiving your voice messages at a remote phone

You can have TeleVantage automatically call you when you receive a new voice message, so that you can hear the message as soon as it arrives. For instructions on setting up call notification of new voice messages, see “Setting up call notifications” on page 13-14.

If you are using call notifications, you can log on and change the phone number to which notification calls are sent, so that continue to you receive them wherever you go. To change the call notification number, log on to your account and press 6 4.

Using TeleVantage from a remote number without ViewPoint ____

This section does not apply to you if you have an IP phone defined as an external station.

When working at remote number without ViewPoint, you can still receive your TeleVantage calls using call forwarding, screen them using verbal call screening options, and handle them using the telephone commands, including transfer, conference and call recording. For instructions on verbal call screening, see “Call announcing” on page 4-2. For instructions on using the call-handling telephone commands, see “Handling calls with the phone” on page 4-6.

By calling the office and logging on, you can check your voicemail, change your account settings, and (providing you have permission) place new outbound calls through TeleVantage. See the following sections for instructions.

CHAPTER 6. USING TELEVANTAGE WITH A REMOTE PHONE 6-5