Vertical Communications TeleVantage 7.5 manual Using the phone, 4-9using ViewPoint Recordings

15-8

15-14

8-26

C-20

15-8

10-3

C-12

16-3

prompts (cont’d.)

to accept or decline forwarded calls, 15-5to callers following routing lists, 15-11See also telephone commands

public contacts, folders, 8-22

My Numbers, 12-5workgroups, 16-15

purging archived recordings, E-11

Q

Queue Monitor folder, B-8,C-3Queue Statistics pane, C-8queues

personal statuses for agents, 9-4signing in and out, B-2statistics by phone, C-16supervising overview, C-2tabs for in Extensions list, viewing statistics for, C-3voice mailbox for,

quick tour, 8-8

R

ready, marking yourself in ACD workgroups, D-2receiving and handling queue calls, B-6

record button, 8-26recording calls

using the phone, 4-9using ViewPoint, 11-12

recordings

how to make and play, options after making, 5-7

redialing your last call, 3-5,6-8,12-10remote phone use

overview, 6-2

list of features, 6-2

placing calls through the system, 6-7redialing numbers, 6-8

remote phone use (cont’d.) ViewPoint logon options, 8-6with ViewPoint, 6-9without ViewPoint, 6-5

renaming ViewPoint items, 8-18replying to voice mail

using the phone, 5-5using ViewPoint, 13-5reporting on Call Log, 14-10

reporting problems, I-1

reset times for queue statistics, returning your last call, 3-5,12-10

Reverse Phone Number Lookup Add-in,18-26 ringback, 4-7,11-10,18-9

ringer

changing pattern of, 18-11customizing duration of ringing, 18-10turning off with personal statuses, 9-8

ringing phone, answering another, 4-4routing lists

overview, 15-7actions, 15-10active, 15-9

in call rules, 17-8

caller options while following, creating, 15-10

final actions for, 15-12

greetings and final actions, 15-15and hands-free answering, 4-5mobile phone issues with, 15-8personal status default, 15-9prompting for password, 15-11prompting to accept or decline, 15-11routing calls to workgroups, Standard, 15-8

when station is busy, 15-14Routing Lists folder,

USING TELEVANTAGE I-11