Vertical Communications TeleVantage 7.5 manual About call rules, Call Rules overview

About call rules __________________________________________

TeleVantage call rules enable you to handle specific incoming calls differently than other calls. For example, you can create a call rule for your friend Jim so that he is routed to your cell phone and hears a special voicemail greeting whenever he calls.

Call Rules overview

To create a call rule, you determine two things:

QWhich incoming calls activate the call rule

QHow the call rule handles those calls

Distinguishing which incoming calls activate the call rule

You can distinguish which incoming calls are handled by a call rule by using one or both of the following conditions:

QCaller condition. The rule activates depending on who is calling. In addition to having call rules for individual callers, you can have call rules that apply to all internal callers, all external callers, all unidentified callers, or any member of a workgroup.

QSchedule condition. The rule activates depending on when the call arrives. You can handle calls differently during business hours, after business hours, and at specific dates or times.

You can use caller and schedule conditions separately or in combination to achieve various effects. See “Combining caller and schedule conditions” on page 17-5.

Determining how the call rule handles calls

A call rule can handle incoming calls according to any combination of the following settings:

QGreeting. You can choose which greeting plays if the caller reaches your voicemail.

QRouting List. You can choose which routing list a call follows.

QTaking calls. You can specify whether your phone does or does not ring. Note that a setting of “Yes” overrides the Do Not Disturb personal status.

QPersonal Status. You can select a personal status and have the call handled as if that personal status were in effect.

If you select a personal status, note that its settings are overridden by the call rule’s other settings. For example, a call rule uses the “Standard” greeting. It also uses the Out of the Office personal status, which uses the “Be back tomorrow” greeting. When the call rule handles a call, the “Standard” greeting is the one used.

Call rule settings override all other settings for routing list, taking calls, and personal status. See “Active settings hierarchy” on page 9-12.

17-2 USING TELEVANTAGE