Vertical Communications TeleVantage 7.5 Deleting voice messages, Marking a voice message Unheard

Deleting voice messages

By default, messages in the Deleted folder that are older than three days are permanently removed from TeleVantage. For information about how to change the default, see “To empty the Deleted folder automatically” on page 8-23.

To move a voice message to the Deleted folder

1.Select the message.

2.Choose Edit > Delete. The message is moved to the Deleted folder. You can still play it or retrieve it if necessary.

Deleting a message permanently

To delete a message permanently, select the message and press SHIFT+DELETE. A message is also deleted permanently when you delete it from the Deleted folder or empty the Deleted folder. See “Managing the Deleted folder” on page 8-23.

Microsoft Exchange Server synchronization

If your office uses Microsoft Exchange Server for e-mail, TeleVantage can synchronize the Inbox and Deleted folders with those in your e-mail program. When synchronized, messages that you delete in one application are deleted in the other application.

For example, if you delete a voice message notification e-mail in your e-mail program, TeleVantage moves that voice message to its own Deleted folder. Similarly, if you delete the matching voice message in TeleVantage, your e-mail notification moves to your e-mail program’s Deleted folder.

For more information, see your TeleVantage system administrator.

Associating a voice message from “Unknown” with a contact

A voice message that appears from “Unknown,” means that TeleVantage could not identify the caller as a TeleVantage contact or user (Caller ID, if present, is still shown in the Number column). You can associate the message with a contact, so that the correct name appears in the Call Monitor and so that TeleVantage identifies the contact on subsequent calls from that phone.

See “Associating a call or Caller ID number with a contact” on page 16-9 for complete instructions.

Marking a voice message Unheard

To mark an old (heard) voice message as new (unheard), select the message and then choose Actions > Mark As Unheard.

CHAPTER 13. MANAGING VOICE MESSAGES IN VIEWPOINT 13-7