Vertical Communications TeleVantage 7.5 Creating conference calls, Adding parties to a conference

Creating conference calls __________________________________

TeleVantage lets you easily conference multiple calls together. The Call Monitor folder treats a conference call as a single call. You can put a conference on hold or park it exactly as you would a single call.

The maximum number of parties that can be in a single conference can be between 4 and 60, depending on your system's configuration. Ask your system administrator for details.

Conference calls appear in a tree structure in the Call Monitor folder. Participants appear on indented rows under the conference call. Click the top row to perform an action on the conference.

You can create a conference call by:

QAdding parties one at a time to a call

QCombining separate active calls into one

Adding parties to a conference

Use this procedure to start and build a conference call. The call is placed on hold while you are adding new parties, but the parties already conferenced can continue to talk to each other.

1.Dial the first party and wait for an answer.

2.Click the call in the Call Monitor folder.

3.Choose Actions > Conference. The Conference dialog box opens.

4.Select the second party for the conference call or enter a phone number to dial, and then click OK. See “Placing a call” on page 12-2 for more information.

Note: If you have more than one active call when you choose the Conference command, click the New Call tab in the Conference dialog box to place the call.

When the call is answered, you are connected to the new party in a separate call. The Conferencing dialog box opens giving you the option of adding the party to the conference or not.

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