Vertical Communications TeleVantage 7.5 Viewing call details, To Device, To Number, Wait Time

Column	Description
To	Name of the party who received the call. On
	incoming calls, this is the user’s name. On outgoing
	calls, “Unknown” appears unless the user identified
	the person as a contact.
	“& others” in this column indicates a call with more
	than two parties, for example, a conference call or
	a call that was transferred. Double-click the call to
	see all the parties in the Call Details dialog box.
To Device	On incoming calls, the user’s station ID. (Station
	IDs in the 16,000 range correspond to external
	stations created on the fly.) On outbound calls, the
	trunk used for the call. If an incoming call was
	transferred, this column shows the last station that
	took the call.
To Number	On inbound calls, the extension or DID number that
	the caller dialed. On outbound calls, the number
	you dialed.
Wait Time	On incoming calls, the length of time from when the
	caller selected the user's extension to when the
	user picked up. On outgoing calls, Wait Time is
	always 00:00. This column is used primarily in call
	centers to keep track of the time callers spent
	waiting for an agent.
Call ID	The TeleVantage ID number of the call, mostly for
	use by system administrators. The call ID number
	also appears in queue logs to identify the call.

Viewing call details

You can view more information about your calls by double-clicking a call in the Call Log folder. The Call Details dialog box opens.

The Call Details dialog box displays a separate line for each party in the call.

CHAPTER 14. USING THE CALL LOG FOLDER 14-5