Vertical Communications TeleVantage 7.5 manual Logging on to TeleVantage from a remote number

Logging on to TeleVantage from a remote number

Logging on to TeleVantage connects you to the Voicemail / Account menu, from which you can check your voicemail, change or record new greetings, forward your calls, change your personal status, and more. For a full description of the telephone commands, see Chapter 2 through Chapter 5 and Appendix A.

If you have permission, you can also place new outbound calls through TeleVantage.

To log onto TeleVantage from a remote phone

1.Call your office.

2.When the system prompts you to enter an extension, enter # <your extension> # <your password> #.

Note: The initial key that you to use to log on might not be # on your TeleVantage system. Ask your TeleVantage system administrator if your system uses a different key.

Logging out from a TeleVantage session

When you have logged into TeleVantage from a remote phone, and you are ready to end your TeleVantage session, press *96 at a dial tone before you hang up your phone. Doing this logs you completely off the system. If you do not log off completely, TeleVantage waits a short period of time before ending the session. If you pick up your phone again before that period is over, TeleVantage still controls the line and assumes that you are calling from within the system. Therefore, any number you dial will be treated as if it were an extension within TeleVantage.

Logging on from a voicemail greeting

When you call a TeleVantage extension and get voicemail, you may be able to press 9 during the voicemail greeting to log on to your account. Check with your system administrator to see if this feature has been enabled for you.

Receiving TeleVantage calls at a remote number

This section does not apply to you if you have an external station. See “Using an external station” on page 6-10.

To receive your TeleVantage calls at a remote number that is not an external station, forward your calls to that phone. See “Forwarding your calls using the phone” on page 5-9. If you’re at a remote phone and you want to forward your calls to that phone, log onto your account from it and press 5 1. Your calls are forwarded to the phone you’re using.

When you receive a call from TeleVantage while you are at a remote phone, you can use the TeleVantage telephone commands just as if the remote phone were a TeleVantage station. Be sure to substitute ** for Flash when using the telephone commands at a remote phone.

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