Vertical Communications TeleVantage 7.5 manual Using digital feature phones

Unparking a call

To retrieve a parked call:

1.Pick up any TeleVantage extension and dial *92.

2.Enter the orbit number. You are connected to the parked call.

Putting a call on silent hold

Press Flash 7 to put a caller on “silent hold.” With silent hold, you do not hear the cycling menu prompts. The caller still hears hold music. Silent hold is useful for headset or speakerphone users.

Press any key to resume the menu prompts. From there, you can return to the caller by pressing 4 or Flash.

Sending a Flash command to Centrex or another PBX

Press Flash 8 when you want to send a Flash command to your Centrex or other PBX system instead of to TeleVantage.

Use this command if you are using TeleVantage with Centrex phone lines or with a remote PBX. For example, on a Centrex system you must press Flash 8 before you can access Centrex features such as transferring within the Centrex group.

You can also use the Flash 8 command to respond to a call waiting tone from your telephone company. This tone is different than a call waiting tone sent by TeleVantage, to which you respond by pressing Flash only.

Getting an internal dial tone

To put your current call on hold and get an internal dial tone, press Flash #. In this way you can place new calls without disconnecting from your current call. From an internal dial tone you can also choose telephone commands beginning with *, for example *66 to redial your last call.

Entering an account code for a call

While on a call, you can press Flash # *11 at any time to enter an account code for the call or change the one already entered. See “Entering account codes when placing calls” on page 3-3 for more information, including what to do if the system prompts you to enter an account code for an outgoing call.

Using digital feature phones _______________________________

This section contains instructions for using a supported digital feature phone with TeleVantage. For a complete list of supported digital phones, see Installing TeleVantage. Digital feature phones have several features that allow them to be used in conjunction with TeleVantage. For configuration instructions for some of these features, see “Configuring a digital feature phone” on page 18-13.

CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-11