Vertical Communications TeleVantage 7.5 manual Muting a call, Playing a callers name

Announce Caller

Actions >

Muting a call

With TeleVantage you can mute a call even if your phone does not have a mute button. When muted, you can hear the caller, but the caller cannot hear you.

To mute a call, choose Actions > Mute. Choose Actions > Mute again to turn muting off.

Playing a caller's name

You can play a recording of a caller’s name over your speakers at any time during a call by choosing Actions > Announce Caller.

The recording that plays is either the caller’s voice title, if one has been recorded, or the caller’s answer to the call announcing prompt, “Please say your name.” If you choose

and hear nothing, then either the caller has no voice title recorded, you have the call announcing prompt turned off, or the caller did not answer the prompt.

See “Customizing or turning off call announcing” on page 18-6 for more about call announcing. See “Recording your voice title” on page 2-2 for more about voice titles.

You can also have the caller’s name play automatically when an incoming call arrives. See “Other options for incoming calls” on page 11-18.

Disconnecting a call while staying on the phone

You can disconnect a call without hanging up the phone. Select the call, and then choose Actions > Disconnect. This command disconnects the caller and provides you with a dial tone. This command is useful if:

QYou want to disconnect a single party in a conference call. Hanging up your phone would disconnect you from the whole conference.

QYou are going to immediately dial another call. If you hang up and pick up your phone too quickly, TeleVantage can read that as a Flash command, which would put the call on hold instead of disconnecting it.

Entering an account code for a call

While on a call, you can enter an account code for the call or change the one already entered.

1.Select the call, and then choose Actions > Enter Account Code.

2.Enter an account code. You can enter numbers, letters, or other characters.

3.Click OK.

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