Vertical Communications TeleVantage 7.5 manual About personal statuses

About personal statuses ___________________________________

Your personal status lets your colleagues know where you are and what you are doing. It also specifies how your calls are handled under specific circumstances.

A personal status consists of the following:

QA personal status icon and a name, such as Available. These appear next to your name in the Extensions list, so that other TeleVantage users can see at a glance whether you are in the office and available. Likewise, by looking at the Extensions list you can see the personal status of other users. For example, if the Extension list shows Helen Shire in the personal status On Vacation, you would know not to call her.

QA collection of preferences that determines how your incoming calls are handled. For example, the Do Not Disturb status sends your incoming calls directly to voicemail without ringing your phone.

Each personal status consists of the following call handling preferences:

QWhere I Am specifies the phone at which your incoming calls ring. Changing this setting is equivalent to forwarding your calls. See “Forwarding calls” on page 15-3.

QTaking calls determines whether your phone rings when calls arrive.

QQueue calls is a setting for call center agents that determines whether or not the queue sends them calls. See Appendix B.

QRouting List specifies the routing list that TeleVantage uses to process calls. For more information about routing lists, see “Using routing lists” on page 15-7.

QGreeting specifies the recording that TeleVantage plays to callers when they reach your voicemail (or any other final action of your routing list). For more information about greetings, see “Managing greetings” on page 13-18.

Example: When you leave the office for an off-site event, you can select the personal status Out of the Office. This TeleVantage personal status can change your Where I Am setting to forward your calls to the number that you specify. It can also change your Greeting, so that callers who reach your voicemail hear a special greeting that you recorded (“I am out of the office this morning. Please leave a message, or you can try me again later, as my calls are forwarded to where I can be reached”).

Note: To change your personal status, you must have permission to do so. If you cannot change your personal status, see your system administrator.

9-2 USING TELEVANTAGE