Vertical Communications TeleVantage 7.5 manual About sharing stations

About sharing stations ____________________________________

In TeleVantage you can share your internal or external station (telephone) with one or more other users, and still use your individual settings such as personal status and dialing permissions. You might share a station for a number of reasons, including the following:

QYour office uses shifts, and you and another person use the same desk at different times of the day.

QYour office does not have assigned desks, and you might work at a different phone every day. This is sometimes referred to as hot-desking or hotelling.

QYou frequently move from phone to phone during the day, placing and receiving calls wherever it’s most convenient.

QThe station you’re using is a phone in a conference room, lab, or other shared location.

This chapter covers procedures you should use if you share a station for these or any other reasons.

Placing outbound calls from shared stations __________________

How TeleVantage handles outbound calls from a station depends on which user is currently logged in at that station. Only one user at a time can be logged in at a station. When someone places an outbound call from the station, TeleVantage assumes it’s the user who is logged in, and handles the call as follows:

QThe call is subject to that user’s dialing permissions and restrictions.

QThe call is logged in the Call Log as placed by that user.

If you are using a shared station, before placing calls you should make sure that you are logged in to the station. To log on, do the following:

1.Pick up the station and enter # <your extension> # <your password> #. (Your office may use a logon key other than #). This logs you in to the station until you hang up.

2.Optionally, press 5 1 to forward your calls to the station. This logs you in to the station persistently, and you remain logged in until one of the following things happens:

Q You log off from the station by picking up the phone and pressing *0 0. The station reverts to its default user. (If you are one of the station’s default users, this command has no effect.)

Q You exit TeleVantage ViewPoint.

Q An amount of time (by default 1 hour) passes with no activity on the station. The station reverts to its default user. Your system administrator can tell how much time must pass before the station reverts.

Q Another user logs in at the station.

Note: You can also log on to a station by logging on to the TeleVantage ViewPoint at the station’s computer. For instructions, see “Logging on to ViewPoint” on page 8-3.

7-2 USING TELEVANTAGE