Vertical Communications TeleVantage 7.5 manual Camping on a busy user’s extension

Camping on a busy user’s extension

If you want to speak to another user as soon as they are off the phone, you can have ViewPoint camp on their busy extension (as shown in the Extensions list). The system waits until both you and the other user are free, then automatically places the call.

To camp on a busy extension

1.Select the user you want to call in the Extensions list.

2.Choose Actions > Camp on busy.

The system waits a maximum of 30 minutes for the extension to become free. If in that time there was never a moment when both you and the other user were free, the camp-on call expires. The camp-on also expires if you exit ViewPoint.

To cancel a camp-on call after you have placed it, select the user and choose Actions > Cancel Camp-on.

Placing calls using drag-and-drop

You can place a call to an extension, contact, or workgroup by dragging and dropping it either into the Call Monitor or the Dial bar. When dropped, TeleVantage places the call using the default phone number or Internet dialing service.

You can also drag and drop any phone number or IP address that appears in text, either in the Notes pane of a ViewPoint folder or in another Windows application, for example an Outlook e-mail or an web page in Internet Explorer. To do so, simply select the phone number and drag it into the ViewPoint Call Monitor or the Dial bar. (To drag a number from another application, that application must support drag-and-drop of selected text.)

Note: When dragging between maximized Windows applications (that take up the full screen), you can drag briefly over the taskbar item for ViewPoint, which brings ViewPoint to the front, then continue dragging into ViewPoint and drop.

For a complete list of ViewPoint drag-and-drop operations, see “Dragging and dropping items” on page 8-19.

Placing calls by using other contact managers

You can place calls by using other contact managers such as Microsoft Outlook, GoldMine or FrontOffice 2000, or Interact Commerce Corporation’s Act!. For more information, see “Using the TAPI Service Provider and the CMA” on page 1-3.

CHAPTER 12. PLACING CALLS IN VIEWPOINT 12-7