Vertical Communications TeleVantage 7.5 manual Handling calls with the phone

Unlike with hands-free answering (see the previous section), voice-first answering occurs only for internal callers. All external calls ring your phone as normal, including external callers transferred to you by other users.

You can place intercom calls to other users even if they don’t have voice-first answering turned on, provided they have the correct type of phone. See “Placing a page or intercom call” on page 3-6.

Note: If you are using voice-first answering, call announcing is automatically used if you are called as a member of a workgroup, or if you are sharing a station and the other user is currently logged in to the station.

Enabling voice-first answering

Note: To use voice-first answering, it must be enabled at the system level. Ask your system administrator whether your system is using voice-first answering.

To turn voice-first answering on or off, press *12 at dial tone. You hear, “Voice-first answering is on” or “voice-first answering is off.”

You can also turn voice-first answering on and off using ViewPoint. See “Enabling and disabling voice-first answering” on page 18-12.

Handling calls with the phone ______________________________

The remaining sections in this chapter describe how to perform the following tasks using the call-handling commands:

QPutting a call on hold

QTransferring a call

QSending a call to voicemail

QRecording a call

QCreating a conference call

QParking a call

QUnparking a call

QPutting a call on silent hold

QGetting an internal dial tone

QEntering an account code for a call

Important: If your phone is configured for direct transfer, pressing Flash while on a call lets you transfer the call only. The other call-handling commands described in this section are not available to you. To turn off direct transfer, talk to your system administrator.

For how to use ViewPoint’s Call Monitor to handle calls visually, see Chapter 11.

4-6 USING TELEVANTAGE