Vertical Communications TeleVantage 7.5 manual Personal status defaults, Active settings hierarchy

Active settings hierarchy

Several different TeleVantage features allow you to specify an active setting. For example, you can specify a routing list in the Routing Lists folder, in a call rule, and in a personal status. This section describes which setting is used in cases of conflict.

The hierarchy for active settings is as follows:

1.Call rule. When a call is handled by a call rule, its settings are used if specified.

2.Active Settings dialog box/Personal status. Settings that are not specified by a call rule use the current setting in your Active Settings dialog box. These are set by your current personal status, but you can also set them manually by choosing Tools > Active Settings.

Important: The exception to this rule concerns greetings, which take their highest priority from the routing list followed. If a routing list specifies a greeting that is not the active greeting, that greeting is always the one played for calls using that routing list.

Personal status defaults ___________________________________

When you select a personal status with a greeting or routing list preference, it makes that greeting or routing list active. When you are done using that personal status, you might want your active greeting and routing list to revert to what they were before. Personal status defaults are a way of accomplishing this. Personal status defaults specify the greeting and the routing list that become active when you select a personal status that has no greeting or routing list preference.

Only one greeting and one routing list can be your personal status defaults at a time. When you select a personal status with no greeting preference, the personal status default greeting becomes active. When you select a personal status with no routing list preference, the personal status default preference becomes active.

Example: You set your “Everyday” greeting to be your personal status default, because this is the greeting you normally use. Several times during the day you change your active greeting by selecting the personal status In a Meeting, which applies your custom “Be Back Soon” greeting. When you return from the meeting and select the personal status Available (or any other personal status) your personal status defaults are restored, so your “Everyday” greeting becomes active again.

You can change the greeting and the routing list that are your personal status defaults at any time. See “Setting personal status defaults” on page 9-13.

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