Vertical Communications TeleVantage 7.5 About managing your account on the phone, About voicemail

About managing your account on the phone __________________

When you log on to your account, you hear the Voicemail / Account menu. From this menu you can listen to and manage your voicemail, send new voice messages, and customize your TeleVantage account in several ways.

For a comprehensive chart of the Voicemail/Account menu, see “Voicemail/Account menu commands” on page A-7.

Logging on to your account

To log on to your account, pick up your phone or any TeleVantage phone and enter:

# <your extension> # <your password> #

At your own TeleVantage phone, you can skip your extension, as follows:

# # <your password> #

You can also log on from a phone outside the office. See “Logging on to TeleVantage from a remote number” on page 6-6.

About voicemail __________________________________________

All new voice messages appear in your Inbox folder. For instructions on listening to them, see “Listening to and managing your voicemail” on page 5-4.

Your TeleVantage account comes with two voicemail folders, the Inbox folder and the Saved folder. When you use the Save command (6) on a voice message in the Inbox folder, the message is moved to the Saved folder. You can add new voicemail folders using Viewpoint (see “Organizing items in folders” on page 8-21), but the telephone commands can access messages in the Inbox and Saved folders only.

Voicemail from the caller’s point of view

When callers reach your voicemail, they hear your active greeting followed by a beep that signals the start of the recording. The following options are available to callers, but you must tell callers about them in your greeting if you want callers to use them:

QPress # to skip the greeting and go directly to the beep.

QPress 0 to transfer to your office’s Operator.

QPress 7 to leave a callback number.

QPress # for more options after the greeting starts.

5-2 USING TELEVANTAGE