Vertical Communications TeleVantage 7.5 manual Selecting a personal status on the phone

Sending your calls straight to voicemail with Do Not Disturb _____

You can use send all your incoming calls directly to voicemail without ringing your phone. To do so, select the personal status Do Not Disturb as follows:

1.Log on to your account by picking up your phone and entering # <your extension> # <your password> #.

2.Press 6 1 2.

To begin receiving calls again, log on to your account and press 6 1 1.

For more information about personal statuses, see the next section and Chapter 9.

Selecting a personal status on the phone _____________________

TeleVantage makes it easy to select a personal status using the telephone commands. Personal status is a quick way of changing several settings at once, for example, forwarding your calls and changing your greeting. It also appears visually in ViewPoint, letting your colleagues know your current status. See Chapter 9 for detailed information about personal statuses.

To select a personal status on the telephone

1.Press # and log on.

2.Press 6 1, and then press:

Q 1 for Available

Q 2 for Do Not Disturb (see the previous section)

Q 3 for In a Meeting

Q 4 for Out of the Office

Q 5 for On Vacation

Q 6 for Available (Queue Only)

Q 7 for Available (Non-Queue)

Q 8 for On Break

Q 9 for custom personal statuses (followed by 1 to select the first custom status, 2 for the second, and so forth).

Note: Call center agents can select a call center personal status using the *50, *51, *52, or *53 quick commands. See “Starting and ending your shift, and taking breaks” on page B-2.

Changing your password __________________________________

To change your password using the phone, log on and press 6 3. Enter your new password followed by #.

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