Vertical Communications TeleVantage 7.5 manual Placing a call, Placing calls using the Dial bar

Placing a call ____________________________________________

TeleVantage provides the following ways for you to place calls from ViewPoint:

QPlacing calls using the Dial bar

QUsing the Place Call To dialog box

QQuick-dialing from ViewPoint folders

QCamping on a busy user’s extension

QPlacing calls using drag-and-drop

QPlacing calls by using other contact managers

Placing calls with the phone on or off hook

When placing calls from ViewPoint you can choose the command with the phone either on-hook or off-hook. If the phone is on-hook when you place a call, your phone rings immediately after you finish dialing the number. If the phone is off-hook when you place a call, you hear TeleVantage dialing the number.

Dialing Internet addresses and SIP URI addresses

If your system is set up to handle H.323 and SIP Internet calls, you can enter an IP address (for example, 11.22.33.44) or a SIP URI (for example sip:vwilliams@abccorp.com) anywhere you could enter a phone number. In cases where you must select a dialing service, you must select an H.323 service for H.323 calls or a SIP service for SIP calls.

Placing calls using the Dial bar

ViewPoint has a Dial bar on the menu bar that you can use to place calls.

To place a call using the Dial bar

1.Type either of the following in the Dial bar:

QThe number to dial. If it is an external number, type the full number including area code (10 digits in North America, for example 6173540600). Do not enter a TeleVantage access code (such as 9). To dial international numbers enter + followed by the country code and the number, for example +44 020 7323 8299. Do not add the international access code (for example, 011 in North America).

Hyphens, spaces, periods and parentheses are allowed.

QThe name or partial name of a user, contact, or contact company name. TeleVantage searches all of the Contacts, Extensions, and Workgroups for a match. If only one match is found, the system places the call immediately. If there is more than one match, a dialog box opens and you can select a name on the list and click Dial to place the call.

12-2 USING TELEVANTAGE