Vertical Communications TeleVantage 7.5 manual Transfer tips for Operator users, To record a call

QComplete. The transfer is completed and the call disappears from your Call Monitor. You can also complete the transfer by hanging up the phone.

QConference. The caller, the recipient, and you are all connected in a conference call.

QCancel. The transfer process ends and you are reconnected to the caller, so you can transfer him or her to voicemail or another destination.

Transfer tips for Operator users

By using workgroups and showing the Extensions tab of the Phonebook pane in the Call Monitor folder, you can easily find and choose the recipient of a call that you want to transfer. Define workgroups to represent the departments of your office. When transferring a call you can then view only the members of a workgroup, for example, the Marketing workgroup. You can see at a glance the names of members of the Marketing department and who is available to take a call. See “Using workgroups” on page 16-14 and “Adding the Phonebook Pane to the Call Monitor folder” on page 8-15.

You can also transfer calls more easily by resizing the Transfer To dialog box, by showing and hiding columns, and by sorting calls by column. See “Customizing ViewPoint for Operators” on page 18-21.

Recording a call

If your TeleVantage system administrator has given you the required permission, you can record your TeleVantage conversations, including conference calls. By default, recordings appear in your Voicemail Inbox folder, although the system may be configured to send them to another extension’s Inbox.

The maximum length of a single recording is equal to the total number of minutes available in your voice mailbox. By default this is 20 minutes, but your TeleVantage administrator may have set a different limit.

Important: You cannot receive more voice messages when your voice mailbox is full. You should check your available mailbox space after recording any conversation to be sure that you have space for new voice messages. See “Managing your voicemail quota” on page 13-9 for more information.

To record a call

1.During an active call, choose Actions > Start Recording. TeleVantage starts to record the call. You may hear a regular beep while recording, depending on your system configuration.

2.To stop recording before the call is finished, choose Actions > Stop Recording.

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