Vertical Communications TeleVantage 7.5 View bar, Using the navigation bar, Using the Folder List

Using the navigation bar

Click an entry in the navigation bar to go to that folder and gain access to other related folders in the Favorite Folders list. The entries in the navigation bar are:

QCall Monitor. Displays the Call Monitor. Favorite Folders: Extensions and (if you are a call center agent) Queue Monitor.

QVoicemail. Displays the Inbox folder of the Voicemail folder. Favorite Folders: All other Voicemail folders, including local folders and any folders that other users have shared with you.

QContacts. Displays the Contacts folder. Favorite Folders: The Public Contacts folder and any Contacts folders that other users have shared with you.

QCall Log. Displays the Call Log. Favorite Folders: Any Call Logs that other users have shared with you.

QConfiguration. Displays the Greetings folder. Favorite Folders: Call Rules, Greetings, Personal Statuses, Routing Lists, Workgroups, Public Workgroups.

Using the Folder List

Choose All Folders in the navigation bar to display the Folder List, which gives you point-and-click access to every available folder. Folders that contain other folders are marked with an expansion symbol (a plus or minus sign). Click the symbol to open or close the folder.

Note: In the Folder List, the Extensions folder appears under Public Folders.

Customizing the navigation pane

To add or remove buttons from the navigation pane, click the small arrow icon in the lower right corner of the pane, then choose Add or Remove Buttons from the menu that appears. Check or uncheck button options on the submenu to include or hide them in the pane.

The view bar

The view bar is an alternative to the navigation pane that restores ViewPoint to the look of TeleVantage 5.0 and earlier. Click an icon in the view bar to open that folder in ViewPoint’s main window.

To use the view bar instead of the Navigation pane

1.Choose Tools > Options. The Options dialog box opens.

2.Click the ViewPoint tab.

3.Uncheck Use Navigation Pane.

4.Click OK. You must restart ViewPoint to see the change.

By default, folders within folders—for example, the Saved folder in the Voice Mail folder—do not appear in the view bar. You can add them by right-clicking the view bar. You can also choose View > Folder List to display the Folder List.

CHAPTER 8. USING TELEVANTAGE VIEWPOINT 8-11