2 Remove the upper cassette.
•
•Run test prints from the lower cassette.
Is the problem also with the lower cassette?
No: Go to #4 in this TAG.
Yes: Continue.
3 Turn the printer off and unplug the power cord.
•Inspect the following for damage or contamination:
•Paper timing roller assembly
•Upper paper guide assembly
•Lower paper guide assembly
•Paper timing guide assembly
•Paper feed drive belt
•Paper feed idler assembly
•Main drive gear assembly
Are these parts clean and in good working order?
No: Repair or replace the parts as needed, then turn to TAG 002: Check & Problem Resolution .
Yes: Go to #7 in this TAG.
4 Inspect the following for damage and contamination:
•Upper
•Upper feed roller assembly
•Upper pinch rollers
•Upper cassette
Are these parts clean and in good working order?
No: Repair or replace the parts as needed, then turn to TAG 002: Check & Problem Resolution .
Yes: You have not isolated the problem. Return to the beginning of this TAG.
5 Remove the upper cassette.
•
•Run test prints from the lower cassette.
Is the problem with the lower cassette?
No: Incorrectly loaded paper was at fault. Turn to TAG 002: Check & Problem Resolution.
Yes: Continue.
Troubleshooting Analysis Guide (TAGs) |