TAG 010: Upper Cassette Malfunction

Error Code:

010

Possible Causes:

Cassette empty

 

Paper incorrectly loaded

Possible Defects:

Upper paper empty actuator

 

Upper paper empty sensor

 

Upper cassette tray

 

Upper pressure lever

 

Upper cassette release cam

 

Upper cassette release latch

 

Upper cassette release lever

 

Spring

 

Connectors/wiring

 

PCL board

1 Make sure paper is in the upper cassette.

•Make sure the paper is loaded correctly so that the side and rear guides are positioned securely against the paper in the cassettes.

•Power-on-reset the printer.

•Run test prints.

Is error code 010 displayed?

No: The paper was loaded incorrectly. Turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

2 Check upper cassette:

•Remove the upper cassette.

•Inspect the upper paper empty sensor actuator for binding, or for a damaged or broken part.

Is it in good working order?

No: Replace the actuator, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

3 Check voltage:

•Open the rear door and install an interlock by-pass tool.

•Check the voltage from TP3-15 to ground on the PCL board.

•Activate the upper paper sensor actuator manually.

Does the voltage change from 0 Vdc to +12Vdc?

No: Replace the upper paper empty sensor, then turn to TAG 002: Check & Problem Resolution .

Yes: Continue.

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Troubleshooting Analysis Guide (TAGs)